Last Updated 15/09/21
(i) SIGNING CLOUD SDN. BHD. (COMPANY REGISTRATION NO. 202001037921) recognises the importance of safeguarding the privacy of personal data. We are committed to use our best endeavours to ensure that all information we receive remains confidential and is used solely for the purpose outlined in this personal data protection notice which was
formulated in accordance and compliance with the Personal Data Protection Act 2010 (“Privacy Notice”).
(ii) Please note that by browsing, using, accessing or registering with our SigningCloud website and/or mobile application (“Site”) and/or subscribing to and use our digital signature solution services, you are bound by this Privacy Notice and you consent for us to collect, use, store and disclose your personal data in accordance with this Privacy Notice.
(iii) Please read this Privacy Notice carefully and in its entirety to better understand the following:
(iv) If you do not agree to our collection and/or processing of your personal data in the manner outlined in this Privacy Notice, please leave our Site immediately and do not subscribe for our digital signature solution services or submit any personal data to us through any means.
(i) Personal data means any information that relates directly or indirectly to an individual who is the subject of the personal data, who is identified or identifiable from that information or from that and other information in the possession of a user of that personal data, including any sensitive personal data (e.g. personal data consisting of information as to the physical or mental health or condition, political opinions, religious beliefs or other beliefs of a similar nature, the commission or alleged commission of any offence) and expression of opinion about that individual.
(iii) For example, we may collect:
|Personal details||Name, photographs, age, gender, national registration identity card number, passport number or other identification document number, date of birth, race, ethnic origin, nationality, qualifications, employment, work experience, business activities, physical and mental health etc.|
|Log in details||User identification name, password or other security code.|
|Financial Details||Charge card, credit card, debit card or bank account details.|
|Contact Details||Correspondence address, electronic mail address and phone numbers.|
|Device Details||Internet protocol address, operating system version, browser type and version, and settings of the device used to access our Site and/or use our digital signature solution system.|
|Location Details||Geographical location derived from internet protocol address.|
|Log Details||Time and duration of your use of our Site and/or our digital signature solution system.|
|Other Details||Applications used, pages viewed and website navigation paths, any feedback, opinions, reviews, uploaded documents or information and any other information that relates directly or indirectly to you.|
(i) We may collect and process your personal data for one or more of the following purposes:
(ii) Please note that the aforesaid list is not exhaustive and only includes some of the most common purposes we may collect and process your personal data. We may also collect and process your personal data for any other purposes that are required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities.
(i) You have the following personal data protection rights which you can exercise at any time by contacting us via the contact details provided on our Site or e-mail us email@example.com, between 08:00 and 17:00 (Malaysia time), Mondays through Fridays excluding public holidays in Malaysia:
(ii) We strive to ensure that the personal data we maintain about you is accurate, complete, up-to-date and not misleading. Therefore, the personal data which you provide us shall, as far as it is reasonably practicable, be accurate, complete, up-to-date and not misleading. If at any point in time you believe that any of your personal data held by us is not accurate, complete, up-to-date and is misleading, please notify us with the correct, complete and accurate data via the contact details provided on our Site or e-mail us at firstname.lastname@example.org.
(iii) Please note that we may, on reasonable grounds, deny your request to access to, update and/or rectify your personal data. Reasonable grounds include but not limited to the following:
(iv) We will use all reasonable efforts to comply with your request in a timely manner, not later than twenty-one (21) days from the date of receipt of the request. Upon complying with your request, we will notify you of the same. However, if we are unable to accede to your request, we will notify you of the reasons within the same timeframe or if we are unable to accede to your request within such timeframe, we will notify you of the reasons and comply with your request not later than fourteen (14) days after the expiration of the first-mentioned timeframe.
(i) We generally keep your personal data confidential but in limited circumstances and when it is necessary for us to fulfil our purposes of collecting and processing your personal data as outlined in this Privacy Notice, we may disclose your personal data on a need-to-know basis to the following third parties:
(i) We employ commercially reasonable security measures to safeguard your personal data (whether held and processed by us or any third parties engaged by us) from loss, misuse, modification, unauthorised or accidental access, disclosure, alteration, or destruction but we do not represent or warrant:
You do so at your own risk.
(ii) A unique username and password may be essential for you to use certain functions or features of our Site and/or digital signature solution services. We strongly encourage you to keep your username and password confidential, change your password regularly for your own protection and log out of your account and close your browser every time you have finished your session. Please note that our personnel will never request your password in anunsolicited phone call, text message or e-mail.
(i) We will not keep your personal data longer than is necessary for the fulfilment of the purpose for which it was collected and processed and we take all reasonable measures to ensure that all personal data is destroyed or permanently deleted if it is no longer required for the purpose for which it was collected or processed. If deletion is not possible for any reason whatsoever, we will securely store your personal data and prevent it from any further processing until deletion is possible.
(ii) Unless specifically mentioned on our Site, we do not offer any facility for you to delete your personal data held by us.
(i) While you may limit the processing of your personal data held by us, please note that if sufficient personal data (solely in our opinion) is not provided to us:
(i) You may withdraw your consent for us to collect, use, store and disclose your personal data by contacting us via the contact details provided on our Site or e-mail us at email@example.com, between 08:00 and 17:00 (Malaysia time), Mondays through Fridays excluding public holidays in Malaysia. Upon receiving such request, we will immediately cease processing your personal data.
(ii) Please note that upon withdrawal of your consent for us to collect, use, store and disclose your personal data, you are not allowed to browse, use or access our Site or subscribe and/or use our digital signature solution services.
(i) Generally, we do not transfer your personal data to recipients located outside of Malaysia. However, if we do, we will take all reasonable steps to ensure your personal data will be processed in a manner in compliance with the Personal Data Protection Act 2010 and you consent to us to transfer your personal data outside of Malaysia
(i) We may periodically amend or otherwise update this Privacy Notice at our discretion, without prior notification to you. Such amendments or updates shall have effect immediately upon uploading to our Site and your continued browsing of, using of or accessing to our Site or subscribing to and/or use of our digital signature solution service shall constitute your agreement and acceptance of such amendments or updates. We suggest that you visit our Site regularly to keep up to date with any amendments or updates to this Privacy Notice.
(i) We prepared this Privacy Notice in English and Malay versions in accordance with the Personal Data Protection Act 2010. In the event of any discrepancies between the English and Malay versions of this Privacy Notice, the English version shall prevail.
(i) Should you have any queries or complaints relating to this Privacy Notice or otherwise relating to any misuse or suspected misuse of your personal data, you may contact us via the contact details provided on our Site or e-mail us at firstname.lastname@example.org, between 08:00 and 17:00 (Malaysia time), Mondays through Fridays excluding public holidays in Malaysia.